Privacy Policy | Mad Dog K9 Behavior & Training

MAD DOG K9 BEHAVIOR & TRAINING, LLC

Effective Date: June 23, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Mad Dog K9 Behavior & Training, LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests
Appointment details and preferences
Service history and feedback

2. How We Use Your Information

We use collected data for:

Providing and improving our services
Processing transactions and payments
Communicating with you about your inquiries, appointments, and promotions
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

You will only receive messages if you have explicitly opted in
We maintain timestamped records of all opt-in actions
We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying "STOP"
You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
All opt-out requests are processed immediately.

Message Frequency & Content:

Message frequency varies based on your interactions with our business
Messages will be directly related to the services you have requested
We do not send promotional content without specific consent

Help & Support:

Reply "HELP" for assistance or contact us at jenni@maddogk9.com
Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the Text Message services.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

We may share personal information with trusted third-party service providers that perform services on our behalf, including payment processors, appointment scheduling platforms, website hosting providers, customer relationship management (CRM) providers, email communication services, analytics providers, and information technology support providers. These providers are permitted to use your information only to perform services for us and are contractually obligated to maintain appropriate confidentiality and security safeguards.

Legal Compliance:

If required by law, legal process, or to protect our rights
In response to valid law enforcement requests or court orders

Business Transfers:

In case of mergers, acquisitions, or sale of assets
In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification protocols in accordance with applicable laws
Secure backup systems and disaster recovery procedures

Although we implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information, no method of electronic transmission, storage, or security system is completely secure. Accordingly, we cannot guarantee absolute security and disclaim liability for unauthorized access beyond our reasonable control.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, and maintain appropriate business records. When personal information is no longer required, we securely delete or anonymize the information in accordance with our record retention practices.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website performance, remember user preferences, analyze website traffic, enhance security, and better understand how visitors use our website. Some cookies are necessary for website functionality, while others assist with analytics and performance measurement. You may disable cookies through your browser settings; however, doing so may affect certain website features.

8. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information
Opt-out of marketing emails by clicking "unsubscribe" in our emails
Opt-out of SMS messages by replying "STOP"
Request information on how we process your data
Withdraw consent at any time for future communications
Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8a. Texas Privacy Rights

If applicable under Texas law, Texas residents may have the right to request access to personal information we maintain about them, request correction of inaccurate information, request deletion of certain personal information, and obtain information regarding our collection, use, and disclosure of personal information. To exercise these rights, please contact us using the information listed below. We may request information necessary to verify your identity before processing your request.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by maddogk9.com.

10. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Mad Dog K9 Behavior & Training, LLC

Phone: 830-282-8831
Email: jenni@maddogk9.com
Website: maddogk9.com

By using our website and services, you consent to this Privacy Policy.